Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.Dr. Michelli is a New York Times number 1 bestselling author. His books include:Driven to Delight: Delivering … [Read more...]
Motivational speaker who highlights customer experience success / leadership excellence of companies he writes about - Zappos, Starbucks, Ritz-Carlton, UCLA Health System, and Mercedes-Benz USA.