Jack Mitchell is Chairman of the Mitchells Family of Stores (Mitchells/Richards/Marshs and Wilkes Bashford), a three-generation family business that operates men's and women's specialty stores in Connecticut, New York and California that are nationally renowned for their personal service touches and strong relationships. Jack himself has been recognized as one of the top ten retail visionaries of his time by the Daily News Record, one of the most widely read retail trade publications in the … [Read more...]
B. Joseph Pine II
Once upon a time in a career far away, Joe Pine worked for IBM in Rochester, Minnesota. For the launch of the AS/400 computer system he created a group that brought customers and business partners into the actual development process. Because of this innovative activity, customer needs were met more exactly and quality was significantly enhanced – factors that contributed greatly to IBM winning the Malcolm Baldrige National Quality Award in 1990.One of the lessons that Joe learned during this … [Read more...]
Bob Phibbs, The Retail Doctor
Bob Phibbs, is a nationally recognized retail expert on small business strategy, customer service, sales, and marketing. With over thirty years experience beginning in the trenches of retail and extending to senior management positions, he has been a corporate officer, franchisor and entrepreneur. As a motivational speaker, he has helped some of America's best-known retail brands, including Brother, Caswell-Massey, Chopard, Hunter Douglas, LEGO, and Omega to succeed when economic circumstances … [Read more...]