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Jay Baer
Speaking Topics: Business Growth, Customer Loyalty, Customer Service, Digital Marketing, Marketing
Upper Fee Range: 40000
Lower Fee Range: 25000

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SpeechFinders Speakers Bureau Home » Speakers » Business Growth » Jay Baer, CSP

The world's most inspirational marketing keynote speaker, the most retweeted person in the world among digital marketers, and a NY Times best-selling author of 6 books.

Jay Baer, CSP

Jay Baer helps businesses clone their customers.

He is a 7th generation entrepreneur, has written six best-selling books, and has founded five multi-million dollar companies.

He is the President of Convince & Convert, a consulting firm that works with the world’s most iconic brands — like The United Nations, 3M, and Hilton — gain and keep more customers.

A recent inductee into the Professional Speaking Hall of Fame, he’s also an avid tequila collector, and a certified barbecue judge.

In Page Speaker Search



Topics

Hug Your Haters: Embrace Complaints and Keep Your Customers

Haters aren’t your problem…ignoring them is. 

In this eye-opening and hilarious presentation, New York Times best-selling author Jay Baer reveals brand-new, proprietary research into why and where your customers complain.

If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. 

But the rise of customer complaints is actually an enormous opportunity.

Find out why you need to hug your haters and embrace complaints. Jay Baer will teach you how to keep your customers.

Talk Triggers

Turn Your Customers Into Volunteer Marketers

Customer experience is how you make your customers feel.

Great customer experience occurs when you exceed customer expectations. And when you do so, customers are COMPELLED to talk about you.

In this fast-paced, timely, dynamic presentation Jay teaches his customer experience excellence framework, showcasing how any business can turn customers into advocates.

With hilarious and poignant storytelling, Jay teaches attendees the three primary ways to use customer experience to trigger word-of-mouth, illustrates mistakes to avoid, and inspires audiences to put new strategies into practice immediately.

Youtility: Smart Marketing is About Help, not Hype

From the New York Times best-selling book… 

Smart marketing is about help, not hype.

If you’re wondering how to make your company seem more exciting, you’re asking the wrong question. You’re not competing for attention only against other similar products. You’re competing against your customers’ friends and family and viral videos and cute puppies.To win attention these days you must ask a different question: “How can we help?”

Youtility is Jay Baer’s most popular and powerful presentation, and he has delivered it worldwide to B2B, B2C, small business, large businesses, technology-centric and technology-phobic audiences. It’s a smash hit because it’s relevant, resonant, practical, funny and true.

In Jay Baer’s presentation Youtility: Why Smart Marketing Is About Help Not Hype he delivers a new approach that cuts through the clutter: marketing that is truly, inherently useful. If you sell something, you make a customer today, but if you genuinely help someone, you create a customer for life.

Filled with dozens of real-world examples, this hilarious and powerful presentation will fundamentally change the way you think about your business, and is based on a New York Times best-selling business book.

Testimonials

Jay’s on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had.

– CEO, PROFESSIONAL CONVENTION MANAGEMENT ASSOCIATION

“Jay was the host for three days at our global IBM conference (thousands in attendance) and he was fantastic. He was very well prepared and turned a good event into an excellent event.”

– global marketing, IBM

“The minute Jay (literally) ran up on stage to inspire over 700 property managers, the energy level in the room reached phenomenal heights. His style—a perfect balance of humorous examples and educational insights—kept people engaged until the very end. It was informative, actionable, and personal—and incredibly valuable to our customers. “

– VP Marketing, Appfolio

Jay Baer’s keynote at Content Marketing World had me thinking for days. It was the most helpful keynote I’ve ever sat in on in my career.

– SOCIAL MEDIA CONSULTANT, FORMER MANAGER OF EVENTS,

Misc.

  • VIDEO    Jay Baer Marketing Keynote Speaker – Trailer
  • VIDEO    Overview: Talk Triggers – Be Different and Get Customers for Free
  • VIDEO    Overview: Hug Your Haters – Embrace Complaints, Keep Your Customers
  • VIDEO    Overview: Youtility – Why Smart Marketing is About Help not Hype
  • PHOTO    Jay Baer Headshot
  • PHOTO    Jay Baer logo
  • PHOTO    Jay Baer on stage
  • PHOTO    Jay Baer standing
  • PHOTO    Jay Baer with cactus
  • PHOTO    Jay Baer Seated_1
  • PHOTO    Jay Baer seated_2
  • JACKET    Talk Triggers book cover
  • JACKET    Hug Your Haters book cover
  • DOC    Jay Baer Marketing and Customer Service Keynote Speaker

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Speaking Topics: Business Growth, Customer Loyalty, Customer Service, Digital Marketing, Marketing

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