Jay Baer helps businesses clone their customers.
He is a 7th generation entrepreneur, has written six best-selling books, and has founded five multi-million dollar companies.
He is the President of Convince & Convert, a consulting firm that works with the world’s most iconic brands — like The United Nations, 3M, and Hilton — gain and keep more customers.
A recent inductee into the Professional Speaking Hall of Fame, he’s also an avid tequila collector, and a certified barbecue judge.
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Hug Your Haters: Embrace Complaints and Keep Your Customers
Haters aren’t your problem…ignoring them is.
In this eye-opening and hilarious presentation, New York Times best-selling author Jay Baer reveals brand-new, proprietary research into why and where your customers complain.
If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right.
But the rise of customer complaints is actually an enormous opportunity.
Find out why you need to hug your haters and embrace complaints. Jay Baer will teach you how to keep your customers.
Turn Your Customers Into Volunteer Marketers
Customer experience is how you make your customers feel.
Great customer experience occurs when you exceed customer expectations. And when you do so, customers are COMPELLED to talk about you.
In this fast-paced, timely, dynamic presentation Jay teaches his customer experience excellence framework, showcasing how any business can turn customers into advocates.
With hilarious and poignant storytelling, Jay teaches attendees the three primary ways to use customer experience to trigger word-of-mouth, illustrates mistakes to avoid, and inspires audiences to put new strategies into practice immediately.
Youtility: Smart Marketing is About Help, not Hype
From the New York Times best-selling book…
Smart marketing is about help, not hype.
If you’re wondering how to make your company seem more exciting, you’re asking the wrong question. You’re not competing for attention only against other similar products. You’re competing against your customers’ friends and family and viral videos and cute puppies.To win attention these days you must ask a different question: “How can we help?”
Youtility is Jay Baer’s most popular and powerful presentation, and he has delivered it worldwide to B2B, B2C, small business, large businesses, technology-centric and technology-phobic audiences. It’s a smash hit because it’s relevant, resonant, practical, funny and true.
In Jay Baer’s presentation Youtility: Why Smart Marketing Is About Help Not Hype he delivers a new approach that cuts through the clutter: marketing that is truly, inherently useful. If you sell something, you make a customer today, but if you genuinely help someone, you create a customer for life.
Filled with dozens of real-world examples, this hilarious and powerful presentation will fundamentally change the way you think about your business, and is based on a New York Times best-selling business book.
Jay’s on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had.
– CEO, PROFESSIONAL CONVENTION MANAGEMENT ASSOCIATION
“Jay was the host for three days at our global IBM conference (thousands in attendance) and he was fantastic. He was very well prepared and turned a good event into an excellent event.”
– global marketing, IBM
“The minute Jay (literally) ran up on stage to inspire over 700 property managers, the energy level in the room reached phenomenal heights. His style—a perfect balance of humorous examples and educational insights—kept people engaged until the very end. It was informative, actionable, and personal—and incredibly valuable to our customers. “
– VP Marketing, Appfolio
Jay Baer’s keynote at Content Marketing World had me thinking for days. It was the most helpful keynote I’ve ever sat in on in my career.
– SOCIAL MEDIA CONSULTANT, FORMER MANAGER OF EVENTS,
- VIDEO Jay Baer Marketing Keynote Speaker – Trailer
- VIDEO Overview: Talk Triggers – Be Different and Get Customers for Free
- VIDEO Overview: Hug Your Haters – Embrace Complaints, Keep Your Customers
- VIDEO Overview: Youtility – Why Smart Marketing is About Help not Hype
- PHOTO Jay Baer Headshot
- PHOTO Jay Baer logo
- PHOTO Jay Baer on stage
- PHOTO Jay Baer standing
- PHOTO Jay Baer with cactus
- PHOTO Jay Baer Seated_1
- PHOTO Jay Baer seated_2
- JACKET Talk Triggers book cover
- JACKET Hug Your Haters book cover
- DOC Jay Baer Marketing and Customer Service Keynote Speaker