If your business is so successful why can’t you read what your customers are really thinking?
After assisting police in 66 homicide investigations and 2 serial killer cases, the media gave Steve the moniker “The Human Lie Detector”. In order to help police read people Steve developed his unique 4 stage process together with his hugely successful “60 Second Profiling Technique©”.
Steve has appeared on CNN, The News Room, Access Hollywood Live and many other programs over the years. Steve has trained intelligence agencies, homicide detectives, the Defence Security Authority, Customs and boarder protection and Department of Defence personnel in how to read people and detect deception by analysing verbal, non-verbal and paralinguistic behaviours.
That same process is now taught by Steve throughout the world to CEO’s, business executives, recruiters, portfolio managers, the banking & finance industry, customer service reps, investigators and sales professionals to do their jobs better. Steve’s training helps you succeed at the negotiation table… read people like a book… cultivate deeper relationships… and dramatically increase profits.
Gain An “Edge” When Interviewing, Selling Or Negotiating… By Deciphering Messages Hidden In Body Language.
Reading your customers and identifying what they are feeling or thinking requires a unique skill set. When human beings try to suppress an emotion it will often leak out and contradict the spoken word. Effective interviewers, recruiters & sales staff all need to identify the 7 behavioural indicators that are displayed by all human beings.
To do so consistently requires a novel approach. And the approach Steve developed — known as the “60 second profiling technique” — has remarkable applications in business and life.
The “60 second profiling technique©” helps you:
- Develop world-class observational skills
- Read body language with uncanny accuracy
- Communicate with more verve and impact
- Excel in interviews, sales calls and negotiations
Detect Deception By Looking “Between The Words”
Knowing how to analyse the content and structure of language gives you a distinct advantage. In any conversation — with staff, prospects, clients, vendors or candidates — you can detect the difference between what’s said and what’s true. And this knowledge is power.
Express Your Better Self
Have you ever met a person with presence? A person that just had “something about them”… something that made them irresistible?
Presence is a visceral response. It’s triggered when you meet a person that’s “saying” the right things via body language. And just as you can learn to say your name, you can learn to “say” desirable traits.
Steve trains attendees to become analysts of human behaviour. When you know the secrets of body language, not only can you read others, but you can exude confidence, magnetism and integrity without saying a single word!
As a highly sought after speaker, media commentator, author, behavioural analyst and executive business coach, Steve travels around the world teaching organisations how to read their customers, build trust, detect deception and watch profits soar.
“Actionable information, entertaining presentation and a measurable return on investment. Fortune 500 attendees agree: This is the most valuable presentation for anyone in business.”
Let Steve show you how to read these verbal and non-verbal cues and prosper in business, sales, meetings, recruitment interviews and negotiations!
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Read your clients and watch profits soar
This informative 1 hour keynote presentation will teach you how to benchmark behaviours and read what your client or customers are really thinking and feeling. This popular keynote covers understanding and identifying micro and facial expressions and what the 4 key areas to look for when people engage in deception.
Detecting deception in recruitment interviews
Deceptive candidates often embellish their achievements whilst hedging, omitting crucial facts and information, feigning forgetfulness and pretending ignorance. Neurologically a truthful person relies on memory to recall smells, conversations, events, times, dates, places, names, feelings and emotions whereas a deceptive person often has to fabricate false memories which takes much more cognitive processing. A deceptive person needs to convince us that what they are saying is in fact true. It is here that we will often see changes in tenses, changes in the use of pronouns, changes in body language, micro expressions, distress signals, musculature changes, hand to face gestures and a host of other behaviours associated with fear of being caught in a lie. Often we don’t look for these changes let alone pay any attention to them! Steve shows you what signs to look for.
Reading people in negotiations and interviews
A person can control their words but their body language is much more telling. Conversely a question may be viewed as a threatening stimulus which may induce avoidance, masking, blocking, concealment or diversionary behaviours.
It is up to a skilled negotiator to identify when, how and why these behaviours are occurring. Steve doesn’t just show you how to become an expert negotiator but how to become an analyst of human behaviour. This training will not only improve your negotiating skills but knock your skills out of the ball park.
How to detect deception & read body language in business
Learn what the tell tale signs of deception are and how to identify them by analysing the content and structure of language. This keynote is particularly useful for managers, executives, recruiters, financial services industry, sales teams, negotiators, HR managers and the like.
The 7 Winning methods that build trust and increase profits.
Learn from the marketing mistakes that some of the largest global corporations have made and how they turned themselves around. Learn Steve’s 7 Step winning strategy designed to build trust and create rapport whilst increasing sales and improving brand loyalty simultaneously.
In this inspiring presentation Steve shows how to increase your customer base and improve rapport in what he terms the “Trust Cycle”. Steve explains how sales are based on psychology and emotions and how using the CFF Principle (Keep it Cool, Fun and Functional) will increase your bottom line. More importantly he will show you how to use existing customers to “sell your company” to new customers for no additional expense by becoming customer centric.
Happy customers are the cheapest and most effective marketing and branding tool available. Book Steve and see why this presentation is one of the most talked about topics that he delivers.
Why women make better liars and men have no idea
This entertaining and informative 1 hour keynote presentation highlights the differences between how men and women process information. It also explores in a humorous fashion why women make better liars and men are so inept at lying.
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