Teresa Allen is a world recognized customer service expert and thought leader. Combine that expertise with her dynamic and highly interactive Common Sense Service message and you have a recipe for success! When you NEED expertise and you WANT fun, customer service speaker Teresa Allen is the perfect choice. Teresa Allen captivates attendee with engaging stories combined with business content customized for your business and industry sure to bring her message home. Teresa is author of Common Sense Service: Close Encounters on the Front Lines and is co-author The Service Path: Your Roadmap for Building Strong Customer Loyalty. Be sure to ask Teresa about how you can offset your speaker fee by using sponsor inserts in her book. Also ask about her ‘No Surprises’ program investment that includes all travel expenses!
Teresa’s Get Common Sense customer service blog is syndicated by CustomerThink, B2B and SmallBizClub sponsored by Office Depot. Thousands follow her on social media for timely information on the world of customer service!
- Profiting from Common Sense Customer Service! (Autographed copies of “Common Sense Service” best seller included in fee)
- Building a 2020 Customer Service Vision & Strategy
- You Can’t Digitize ME! The Digital Customer Service Tipping Point
- The Prescription Rx for Service (Healthcare)
- Winning Guests Through Service (Hospitality)
- Thinking Like An Entrepreneur… Even if you Work for Someone Else!
- Hanging On By Our Fingernails! Common Sense Strategies for Balancing Work and Life
- Having the TIME of Your Life!
- Building a 2020 Customer Service Vision & Strategy (can be keynote also)
- Let’s Get Engaged! Building Success Through Employee & Customer Engagement
- Common Sense Communication: Who am I, Who are YOU?
- Customer Conflict: Opportunity Knocks
- 5 Common Sense Strategies to Build Customer Relationships
Customized customer service and sales programs and training for the following industries and many more!
- Credit Union
- Funeral Service
Teresa has a 25 year track record of success due to the customization of every program to the needs of the client! Contact Teresa today to plan a great program that WILL bring results!
Profiting from Common Sense Service!
In difficult economic times, customer service IS the differentiating factor that builds relationships, grows business and adds to your bottom line.
Join customer service expert Teresa Allen as she takes your group on a wild ride through true stories of close encounters on the front lines of business. Your participants will become like Teresa, obsessed with learning lessons from every day life to bring to their own service encounters. From an eye-opening calculation of the tremendous potential positive or negative spin that results from every service encounter to in-depth insights into customer service trends that should impact your future service strategy, Teresa’s presentation will keep attendees engaged from start to finish.
Teresa’s down-to-earth presentation style combined with world recognized expertise is sure to capture the hearts and minds of your attendees! This program can be presented in a keynote format or in an expanded session with interactive exercises. Bring GlobalGuru Teresa Allen to your meeting and get rave reviews!
Be sure to ask about a copy of Teresa’s Common Sense Service book** for each of your participants!
**A customized book insert is a great way to get a sponsor to pay your program fee or to include a message from your CEO – ask Teresa for details today!
Building a 2020 Customer Service Vision & Strategy
What are leading organizations doing to build their customer service and their brand for 2020 and beyond? Does your organization have 20/20 vision that will prepare you for the 2020 marketplace?
Customer service expert and Global Guru Teresa Allen will share 5 specific strategies you can implement today to prepare for the future demands of customers and clients!
This program can be presented as a keynote or general session at your conference or in an expanded format as a breakout session – a perfect complement to a Common Sense Service keynote. Ask Teresa how you can include one of her highly rated breakout sessions at no charge when booking her for a keynote!
Let’s Get Engaged! Building Success Through Employee and Customer Engagement
According to a recent Gallup study, having a strategy that results in BOTH employee and customer engagement can result in triple digit performance improvements.
Join customer service expert Teresa Allen as she shares the critical ‘why’ and ‘how’ for your organization to build sucess through engagement that spreads contagiously from employees to customers. This information in this program is a must have for management of any organization wanting to vault customer service, customer loyalty, and profits to the next level!
Contact Teresa today to find out more about this impactful program!
Winning Guests Through Service
Hoiw do you attract visitors and keep them coming back? Teresa Allen has shared strategies with hospitality firms and CVBs for over 20 years that help them serve visitors and build their brand.
Teresa, who has been named Hospitality Educator of the Year, shares common sense service strategies that will lead to referrals, extended stays and guest loyalty that drives the bottom line! Hospitality employees love Teresa’s down-to-earth presentation style and respect for the challenges of their demanding profession.
Having the TIME of Your Life
Are you intentional about the way you spend the time of your life? Teresa uses the Stop, Look, and Listen instruction given to us as a child to inspire a strategy for maximizing the choice of how to use the precious time in our life.
Great for a lunch or breakfast general session at your conference, Teresa will include reference to those in your group who have used their time to help others while building business success.
A special moment is when volunteers from your group pass out roses to random audience members with a ‘Stop and Smell the Roses’ message attached. Insprirational and memorable, this program is a great addition to one of Teresa’s customer service keynotes or breakouts at very little added cost to your group!
Hanging on By Our Fingernails!
Perfect for a light moment in your conference, Teresa shares a touching and hysterical look at how we are all trying to juggle the many roles of life, sometimes not quite keeping all the balls in the air!
Ask Teresa how you can add this program to one of her nationally recognized customer service programs at very low additional cost to your group!
We have been fortunate to work with Teresa Allen as a speaker for the League of Southeastern Credit Unions recently; for our 2014 fall Southeast Leadership Development Conference (SLDC) and our large 2015 Southeastern Credit Union Conference and Exposition (SCUCE) held recently in Orlando. WOW! She was full of energy, thought provoking, and provided great ways for our credit unions to learn how to better serve their members! Teresa has great information, very relevant, easy to grasp, full of sharing wonderful personal experiences, tons of information as well as she is fun and motivational! It is hard to find a speaker that can do all that….and Teresa nailed it! Not only generated a buzz in the conference, she was a dream to work with! Quick responses to information we needed, good communicator, efficient, sharp and ‘whatever it takes’ attitude to make her sessions ‘5-star; over the top’. Don’t miss your opportunity to have Teresa at your conference!
– Director, Events, League of Southeastern Credit Unions (LSCU)
Teresa spoke at our Annual IAOPCC Convention Sept. 2012, she was fantastic!! Her presentation was extremely informative and our group loved the interactive workshop that came with the presentation. She is very upbeat and engaging when speaking. I had heard Teresa speak at a conference that I attended a few years ago and that is what prompted me to call her for our convention. When our Board was considering her for our Keynote Speaker, one of the things that really stood out for us is that on top of the content and information she would be providing she was also very funny. Our members have put several of her ideas in place since our convention. In our Associations 40 years of conventions we would rank Teresa in the top 5 of our Keynote Speakers. We would not hesitate to recommend her to anyone looking for a top notch keynote speaker. Teresa was also very flexible when working with us on time, content and days. She was very accommodating and a joy to work with. She did not have that “Prima Donna” attitude that you sometimes see with Keynote Speakers.
Don’t miss your chance to hear what Teresa Allen has to say! She is TOP NOTCH!!
– Meeting Coordinator, IAOPCC
Teresa was our opening speaker at our Small Credit Union Conference and was a general session speaker at our Annual Conference. She is great to work with from start to finish. Her real-life stories resonated with our attendees to highlight the key points within her presentation. Teresa took the time to customize the programs for the credit union environment; which was not lost on our attendees. Teresa is a professional in every sense of the word.
– Director of Education, Minnesota Credit Union Network
I found Teresa Allen on the Internet when I did a search for speakers on “customer service.” I reviewed quotes from other clients, looked at her video and initiated an email. That resulted in a few exchanges on the phone and I thought she could do the job, but secretly hoped I had made the right decision – could she really deliver? Teresa delivered what I wanted and more. We received numerous comments on how good the keynote speaker was. She tailored the presentation minutes before going on stage based on information she had gathered on site. She engaged the audience, made them laugh and more importantly, gave them something to think about when engaging with their clients.
– Director – Destination Services, San Antonio Convention & Visitors Bureau
- VIDEO Be Like Frank! A Customer Service Example
- VIDEO The Prescription Rx for Service!
- VIDEO Profiting From Common Sense Service
- VIDEO Having the TIME of Your Life! Motivational Keynote
- VIDEO Teresa Allen testimonial from Chamber of Commerce
- VIDEO Leading a Customer Service Team
- VIDEO Client review of Teresa’s program and customized book insert
- PHOTO Teresa Allen Headshot
- PHOTO Teresa Allen Full Body Photo
- PHOTO Teresa Allen Fun Photo
- JACKET Common Sense Service
- JACKET Common Sense Service Audio CD
- JACKET The Service Path
- DOC Teresa Allen Common Sense Service Customer Service Keynote
- DOC Common Sense Service Book
- DOC Allen Bio B 19
- DOC Teresa Allen Prescription Rx for Service Healthcare Keynote
- DOC Teresa Allen Common Sense Communication
- DOC Teresa Allen Having the TIME of Your Life Motivational Keynote
- DOC AV-Room Set-up
- DOC Note to Potential Clients from Teresa Allen